Service & Support
Service & Support
Service Policy
GoDEX provides its customers with the highest quality customer service and technical support in the industry. When you contact GoDEX, you immediately contact real people who are qualified and motivated to serve you. No voice-activated decision trees, no messages, no delays, and no fees; just great service. To enjoy the GoDEX service experience, just call us or send us an e-mail and you will get the personal high-quality service you deserve and the prompt answers you expect.
Product Repair
GoDEX has built a global network of dedicated premium partners worldwide and is continuing expanding the network. Our partners have distinguished themselves with excellent customer service and have always pride themselves with fast response time. Please contact one of our professional GoDEX staffs should you have any questions regarding product repair.
Warranty
Warranty period may differ regionally, please kindly check with your point of purchase. Warranty invalid if damage/dysfunction caused by improper handling/usage, or destruction. The warranty is invalid if an end-user or non-GoDEX-authorized repair center has disassembled the printer.
Product Return
Product return policies may differ regionally; please kindly check with your point of purchase.
For All Technical questions, please fill out the form below and we will get back to you soon.
GoDEX’s sales and technical staff is very qualified to understand your specific barcoding application and then recommend the best alternatives to give you the value-priced solution you need.
Producing high quality products and services is one of the very highest business priorities at GODEX. As a hardware technology company, we realize that in order for GODEX to provide our customers with complete satisfaction, we must provide them with perfect products, supported by exceptional and caring customer service.
With our ISO 9001:2015 and ISO 14001:2015 certified Total Quality Management process as our cornerstone, GODEX has proven to be very effective in creating and implementing high levels of quality in all of our business practices.
Zero defects, 100% customer satisfaction, and continuous improvement, are our benchmarks; thousands of happy customer’s world-wide is our testimony.
Some of the key elements in the GODEX Quality Program include:
Management
- Executive leadership of the GoDEX Quality Philosophy
- GoDEX cross-functional quality team for quality assurance
- Quality training programs
- Incentives for quality performance
Manufacturing
- Design for quality in manufacturing
- EVT, DVT, MVT, MP product development process
- SOP assembly methods
- Employee training and certification
- First pass production yield rate measurement
- Life testing
- On-going reliability testing
Suppliers
- Selection of vendors based on ability to provide quality, not just low cost
- Clear communication to suppliers of GoDEX requirements
- Incoming inspection
Supplier quality yields measurement - Supplier quality training
Customers
- Absolute understanding of customers and expectations
- Insuring that GoDEX has the resources to meet and exceed customer requirements
- Ongoing measurement of customer satisfaction
- Root cause analysis and closed-loop corrective action process
